We offer the best return policy, which is FREE RETURNS on purchases made directly on www.shopupgirl.com. Simply follow the Return link and submit, and we’ll send a Return Label to you by email.
As long as you return your items within 30 days of purchase using the Return Label, your original purchase price will be fully refunded to you.
Please note: FREE RETURNS are limited to the continental United States only.
We do not accept exchanges at this time. Simply make a FREE RETURN, then order the other items you wish on a new order.
If your item is damaged when you receive it, please include a note and return for replacement.
Return Item Policy:
- Only unworn/undamaged/unwashed items are accepted for a refund.
- All original tags must be attached.
- Returns must be made within 30 days of receipt.
- Sorry, we can’t accept returns on Final Sale items.
Once your return is received, please allow 7-10 business days for processing. You will be notified by email at the address listed on your account. Please note that your bank may require additional days to process and post this transaction to your account once they have received information from us.
Enter your shipping address carefully. If a customer-provided shipping address is invalid or undeliverable, the company is not responsible for shipments.